Form 8-K

8-K — TTEC Holdings, Inc.

Accession: 0001104659-26-093410

Filed: 2026-08-10

Period: 2026-08-10

CIK: 0001013880

SIC: 7363 (SERVICES-HELP SUPPLY SERVICES)

Item: Results of Operations and Financial Condition

Item: Financial Statements and Exhibits

Documents

8-K — tm2622729d1_8k.htm (Primary)

EX-99.1 — EXHIBIT 99.1 (tm2622729d1_ex99-1.htm)

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8-K (Primary)

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0001013880

2026-08-10

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UNITED

STATES

SECURITIES

AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM

8-K

CURRENT

REPORT

Pursuant

to Section 13 or 15(d) of the

Securities Exchange Act of 1934

Date

of Report (Date of earliest event reported): August 10, 2026

TTEC

Holdings, Inc.

(Exact

name of registrant as specified in its charter)

Texas

001-11919

84-1291044

(State

or other jurisdiction

(Commission file

(IRS

Employer

incorporation)

number)

Identification

Number)

100 Congress Avenue, Suite 1425, Austin, TX

78701

(Address

of principal executive offices) (Zip Code)

Registrant’s

telephone number, including area code: 303-397-8100

Not

Applicable

(Former name or former address if changed since last report)

Check

the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under

any of the following provisions (see General Instruction A.2. below):

Written

communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

Soliciting

material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

Pre-commencement

communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

Pre-commencement

communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading

Symbol(s)

Name of each exchange on

which registered

Common stock of TTEC Holdings, Inc., $0.01 par value per share

TTEC

NASDAQ

Indicate

by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405

of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth

company ¨

an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying

with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

Item 2.02 Results of Operations and Financial Condition.

On August 10, 2026 TTEC Holdings, Inc. (“TTEC”) issued

a press release announcing financial results for its second quarter 2026, the reporting period ended June 30, 2026.

A copy of the August 10, 2026 press release is attached hereto as Exhibit

99.1 to this current report on Form 8-K and incorporated into this Item 2.02 by reference.

The information in this Item 2.02 of Form 8-K and Exhibit 99.1

hereto is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of

1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated

by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by

specific reference in any such filing.

Item 9.01. Financial Statements and Exhibits

(d) Exhibits.

EXHIBIT INDEX

Exhibit No.

Description

99.1

Press release announcing financial results for second quarter ended June 30, 2026

104

Cover Page Interactive Data File (formatted in Inline XBRL and contained in Exhibit 101)

SIGNATURE

Pursuant to the requirements of the Securities and Exchange Act of

1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

TTEC Holdings, Inc.

(Registrant)

Date: August 10, 2026

By:

/s/ Kenneth R. Wagers, III

Kenneth R. Wagers, III

Chief Financial Officer

EX-99.1 — EXHIBIT 99.1

EX-99.1

Filename: tm2622729d1_ex99-1.htm · Sequence: 2

Exhibit 99.1

TTEC Announces

Second Quarter 2026 Financial Results

Updates

Outlook for Full Year 2026

Reviewing Strategic

Alternatives Related to its TTEC Digital Business Segment

AUSTIN, Texas, August 10, 2026 – TTEC

Holdings, Inc. (NASDAQ:TTEC), a leading global technology, consulting and managed services company

focused on delivering solutions at the intersection of data, AI and customer experience, announced today financial results for the second

quarter ended June 30, 2026.

“Second quarter 2026 was a challenging quarter

with performance that fell short of our plan. While we are disappointed in our results, we remain confident in our path forward. Across

both TTEC Engage and TTEC Digital, our priorities remain clear: continue to sharpen our go-to-market approach and return to our historic

levels of growth and profitability,” commented Ken Tuchman, TTEC chairman and chief executive officer.

Tuchman continued, “In TTEC Engage, we are

strengthening sales execution and securing strategic enterprise wins across key verticals, including automotive, healthcare, retail, and

travel. At the same time, we are working with clients to optimize or transition low-margin programs, deploying practical front-line AI

and automation to boost productivity, and simplifying our overall cost structure through targeted operational efficiencies and best shore

delivery models.”

“In TTEC Digital, we are gaining market

traction as we successfully expand our CX technology and services to solutions in high demand – data, AI, observability and security.

This increasing momentum paired with our disciplined execution and robust pipeline, reinforces our full-year outlook and keeps TTEC Digital

on track to hit its revenue and profitability target,” commented Tuchman.

TTEC Exploring Strategic

Alternatives for TTEC Digital

TTEC announced today that its Board of Directors

authorized management to evaluate potential strategic alternatives for its TTEC Digital business to best position it to realize its full

growth potential and maximize shareholder value.

While the Board is prepared to consider a range

of alternatives, it will prioritize transactions that sustain and enhance the continued commercial collaboration and innovation between

TTEC Engage and TTEC Digital.

PJT Partners is serving as an independent financial

advisor to TTEC in connection with the review of strategic and capital markets alternatives. The Board has not set a deadline or definitive

timeline for the completion of this review, and the Company does not intend to disclose developments unless or until a definitive agreement

is executed or the Board determines that further disclosure is appropriate or required. There can be no assurance that this process will

result in any particular transaction or outcome.

SECOND QUARTER 2026 FINANCIAL HIGHLIGHTS

Revenue

· Second quarter 2026 GAAP revenue

was $455.5 million, an 11.3 percent decrease

compared to $513.6 million in the prior year.

· Foreign exchange had a $0.3 million negative

impact on revenue in the second quarter of 2026.

Income from Operations

· Second quarter 2026 GAAP income

from operations was $11.0 million, or 2.4 percent

of revenue, compared to $18.9 million, or 3.7 percent of revenue in the prior year.

· Non-GAAP income from operations,

excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items,

was $25.7 million, or 5.7 percent

of revenue, compared to $36.8 million, or 7.2 percent of revenue in the prior year.

· Foreign exchange had a $0.8 million positive

impact on Non-GAAP income from operations in the second quarter of 2026.

Adjusted EBITDA

· Second quarter 2026 Non-GAAP

Adjusted EBITDA was $39.5 million, or 8.7 percent

of revenue, compared to $51.8 million, or 10.1 percent of revenue in the prior year.

Earnings Per Share

· Second quarter 2026 GAAP fully

diluted net loss per share was $0.27 compared

to net loss per share of $0.14 in the prior year.

· Non-GAAP fully diluted earnings

per share was $0.03 compared to $0.22

in the prior year.

CASH FLOW AND BALANCE SHEET

· Cash flow from operations

in the second quarter of 2026 was $51.3 million

compared to $92.7 million for the second quarter of 2025.

· Free cash flow in the second

quarter of 2026 was $38.7 million compared

to $85.5 million for the second quarter of 2025.

· Capital expenditures in the second quarter of

2026 were $12.6 million compared to $7.2 million for the second quarter of 2025.

· As of June 30, 2026, TTEC had cash and cash equivalents

of $93.8 million and debt of $860.7 million, resulting in a net debt position of $766.9 million. This compares to a net debt position

of $803.7 million for the same period in 2025.

· In the third quarter of 2026, TTEC obtained financial

covenant flexibility for the second quarter 2026 and future quarters under its Credit Facility. For further Credit Facility details and

terms, refer to the disclosures in TTEC’s second quarter 2026 quarterly report on Form 10-Q.

· TTEC is in discussions with its lenders to further

amend the Credit Facility to extend its maturity beyond 2027.

SEGMENT REPORTING & COMMENTARY

TTEC reports financial results for TTEC Digital

and TTEC Engage business segments. Financial highlights for the two business segments are provided below.

TTEC Digital – Design, build and operate

tech-enabled, insight-driven CX solutions

· Second quarter 2026 GAAP revenue

for TTEC Digital was $104.0 million, a decrease of 8.5 percent

compared to $113.7 million for the year ago period.

· Income

from operations was $6.7 million or 6.4 percent of revenue compared to $11.4 million or 10.0 percent of revenue in the prior year.

· Non-GAAP

income from operations was $12.2 million, or 11.7 percent of revenue compared to operating income of $18.4 million or 16.1 percent of

revenue in the prior year.

TTEC Engage – Technology-enabled customer

care, acquisition, and fraud mitigation services

· Second

quarter 2026 GAAP revenue for TTEC Engage was $351.5 million, a 12.1 percent decrease from $399.8 million for the year ago period.

· Income

from operations was $4.3 million or 1.2 percent of revenue compared to $7.5 million or 1.9 percent of revenue in the prior year.

· Non-GAAP

income from operations was $13.5 million, or 3.8 percent of revenue, compared to operating income of $18.4 million, or 4.6 percent of

revenue in the prior year.

· Foreign

exchange had a $0.4 million negative impact on revenue and a $0.6 million positive impact on income from operations.

BUSINESS OUTLOOK

“Our second quarter financial results were

below expectations in part due to underperformance across a small number of our Engage clients. This combined with a delay in closing

new business is resulting in a revised full year 2026 outlook for our Engage segment. Our Digital segment is performing in line with expectations,

and we are pleased with the progress to date. As a result, we remain confident in executing against our original 2026 full year Digital

guidance. It is also a reason why our Board of Directors felt the time was right to explore strategic alternatives for our Digital business,”

commented Kenny Wagers, chief financial officer of TTEC.

Wagers continued, “We remain confident in

our ongoing objectives to deliver profitable growth, improved cash flow and debt reduction. With end-to-end capabilities spanning the

full customer experience ecosystem, TTEC is uniquely positioned to help clients transform how they engage with customers and achieve the

outcomes that matter most: increased revenue, improved profitability, and deeper customer loyalty. As we help clients navigate their own

CX transformation, we remain focused on strengthening TTEC through operational excellence, talent, and disciplined execution. Our Engage

and Digital segments are well positioned to deliver second half profitable growth over the prior year both in relative and absolute terms.”

TTEC Full Year 2026 Outlook

Full Year 2026

Guidance

Full Year 2026

Mid-Point

Revenue

$1,940M — $1,990M

$1,965M

Non-GAAP adjusted EBITDA

$205M — $225M

$215M

Non-GAAP adjusted EBITDA margins

10.6% — 11.3%

10.9%

Non-GAAP operating income

$145M — $165M

$155M

Non-GAAP operating income margins

7.5% — 8.3%

7.9%

Interest expense, net

($70M) — ($72M)

($71M)

Non-GAAP adjusted tax rate

48% — 50%

49%

Diluted share count

48.7M — 48.9M

48.8M

Non-GAAP earnings per a share

$0.79 — $0.99

$0.89

Engage Full Year 2026 Outlook

Full Year 2026

Guidance

Full Year 2026

Mid-Point

Revenue

$1,520M — $1,550M

$1,535M

Non-GAAP adjusted EBITDA

$149M — $161M

$155M

Non-GAAP adjusted EBITDA margins

9.8% — 10.4%

10.1%

Non-GAAP operating income

$100M — $112M

$106M

Non-GAAP operating income margins

6.6% — 7.2%

6.9%

Digital Full Year 2026 Outlook

Full Year 2026

Guidance

Full Year 2026

Mid-Point

Revenue

$420M — $440M

$430M

Non-GAAP adjusted EBITDA

$56M — $64M

$60M

Non-GAAP adjusted EBITDA margins

13.3% — 14.6%

14.0%

Non-GAAP operating income

$45M — $53M

$49M

Non-GAAP operating income margins

10.6% — 12.0%

11.3%

The company has not quantitatively reconciled

its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins,

Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling

items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition

contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future

events outside of the Company’s control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations

to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please

note that the unavailable reconciling items could significantly impact the Company’s 2026 financial results as reported under GAAP.

NON-GAAP FINANCIAL MEASURES

This press release contains a discussion of certain

Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition

and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in

the tables accompanying this press release.

· GAAP metrics are presented in accordance

with Generally Accepted Accounting Principles.

· Non-GAAP - As reflected in the attached

reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring

and impairment charges, equity-based compensation expenses, and amortization of purchased intangibles, among other items.

EARNINGS WEBCAST/CONFERENCE CALL

TTEC will host a live webcast and conference call

at 8:30 a.m. ET on Tuesday, August 11, 2026. You are invited to join a live webcast of the conference call by visiting the "Investors

Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be

available on the TTEC website.

ABOUT TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC)

is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and

disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each

step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates

omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer

engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's

singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The

company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated

business results. To learn more visit us at https://www.ttec.com.

FORWARD-LOOKING STATEMENTS

This Earnings Press Release and related oral statements

contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, Section 21E

of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include,

but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate,

cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international

operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital

expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational

and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not

a guarantee of performance.

this Earnings Release when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,”

“estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,”

or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements.

Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,”

“us” and “our” and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution

you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking

statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may

cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2025 and

any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) which are available on TTEC’s website

www.ttec.com, and on the SEC's public website at www.sec.gov.

Our forward-looking statements speak only as of

the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although

we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no

assurance that they will prove to be correct.

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS

(In thousands, except per share data)

(unaudited)

Three months ended

Six months ended

June 30,

2026

2025

2026

2025

Revenue

$ 455,495

$ 513,571

$ 951,670

$ 1,047,799

Operating Expenses:

Cost of services

357,833

399,273

745,699

813,820

Selling, general and administrative

61,254

70,654

127,793

140,691

Depreciation and amortization

21,141

22,888

42,446

45,586

Restructuring charges, net

2,364

1,116

3,814

3,112

Impairment losses

1,894

764

2,414

1,525

Total operating expenses

444,486

494,695

922,166

1,004,734

Income From Operations

11,009

18,876

29,504

43,065

Other income (expense), net

(15,411 )

(15,312 )

(31,286 )

(26,940 )

Income / (Loss) Before Income Taxes

(4,402 )

3,564

(1,782 )

16,125

Provision for income taxes

(8,606 )

(10,288 )

(16,403 )

(19,603 )

Net Income / (Loss)

(13,008 )

(6,724 )

(18,185 )

(3,478 )

Net (loss) / income attributable to noncontrolling interest

(2,370 )

(1,263 )

(4,802 )

(3,125 )

Net Income / (Loss) Attributable to TTEC Stockholders

$ (15,378 )

$ (7,987 )

$ (22,987 )

$ (6,603 )

Net Income / (Loss) Per Share

Basic

$ (0.27 )

$ (0.14 )

$ (0.37 )

$ (0.07 )

Diluted

$ (0.27 )

$ (0.14 )

$ (0.37 )

$ (0.07 )

Net Income / (Loss) Per Share Attributable to TTEC Stockholders

Basic

$ (0.31 )

$ (0.17 )

$ (0.47 )

$ (0.14 )

Diluted

$ (0.31 )

$ (0.17 )

$ (0.47 )

$ (0.14 )

Income From Operations Margin

2.4 %

3.7 %

3.1 %

4.1 %

Net Income / (Loss) Margin

(2.9 )%

(1.3 )%

(1.9 )%

(0.3 )%

Net Income / (Loss) Attributable to TTEC Stockholders Margin

(3.4 )%

(1.6 )%

(2.4 )%

(0.6 )%

Effective Tax Rate

(195.5 )%

288.7 %

(920.5 )%

121.6 %

Weighted Average Shares Outstanding

Basic

48,874

48,064

48,727

47,918

Diluted

48,874

48,064

48,727

47,918

TTEC HOLDINGS, INC. AND SUBSIDIARIES

SEGMENT INFORMATION

(In thousands)

(unaudited)

Three months ended

Six months ended

June 30,

2026

2025

2026

2025

Revenue:

TTEC Digital

$ 104,032

$ 113,746

$ 205,897

$ 221,786

TTEC Engage

351,463

399,825

745,773

826,013

Total

$ 455,495

$ 513,571

$ 951,670

$ 1,047,799

Income From Operations

TTEC Digital

$ 6,704

$ 11,409

$ 8,063

$ 17,273

TTEC Engage

4,305

7,467

21,441

25,792

Total

$ 11,009

$ 18,876

$ 29,504

$ 43,065

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands)

(unaudited)

June 30,

December 31,

2026

2025

ASSETS

Current assets:

Cash and cash equivalents

$ 93,869

$ 82,901

Accounts receivable, net

396,188

455,829

Prepaids and other current assets

89,068

124,006

Income and other tax receivables

13,041

10,615

Total current assets

592,166

673,351

Property and equipment, net

104,685

111,778

Operating lease assets

69,676

86,064

Goodwill

367,902

368,678

Other intangibles assets, net

117,909

133,688

Income and other tax receivables, long-term

9,171

8,595

Other assets

112,138

116,928

Total assets

$ 1,373,647

$ 1,499,082

LIABILITIES AND EQUITY

Current liabilities:

Accounts payable

$ 66,517

$ 72,637

Accrued employee compensation and benefits

114,497

155,400

Deferred revenue

59,564

58,828

Current operating lease liabilities

30,257

34,188

Other current liabilities

46,454

34,899

Total current liabilities

317,289

355,952

Long-term liabilities:

Line of credit

855,000

905,000

Non-current operating lease liabilities

48,117

61,170

Other long-term liabilities

62,411

64,057

Total long-term liabilities

965,528

1,030,227

Equity:

Common stock

492

486

Additional paid in capital

436,776

432,268

Treasury stock

(584,900 )

Accumulated other comprehensive income (loss)

(111,331 )

(106,938 )

Retained earnings

331,164

354,151

Noncontrolling interest

18,629

17,836

Total equity

90,830

112,903

Total liabilities and equity

$ 1,373,647

$ 1,499,082

TTEC HOLDINGS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(unaudited)

Six Months Ended

June 30,

2026

2025

Cash flows from operating activities:

Net (loss) income

$ (18,185 )

$ (3,478 )

Adjustment to reconcile net (loss) income to net cash provided by operating activities :

Depreciation and amortization

42,446

45,586

Amortization of contract acquisition costs

646

790

Amortization of debt issuance costs

1,473

985

Provision for credit losses

598

Loss on disposal of assets

109

597

Impairment losses

2,414

1,525

Loss on dissolution of subsidiary

102

Deferred income taxes

135

3,033

Excess tax benefit from equity-based awards

1,270

720

Equity-based compensation expense

5,084

7,301

Loss / (gain) on foreign currency derivatives

104

(338 )

Changes in assets and liabilities, net of acquisitions:

Accounts receivable

57,901

42,509

Prepaids and other assets

31,044

4,708

Operating lease assets

15,226

17,266

Other noncurrent assets

(1,893 )

(4,495 )

Accrued employee comp & benefits

(40,250 )

(1,618 )

Accounts payable and other current liabilities

(1,900 )

13,278

Deferred revenue and customer advances

1,018

3,659

Operating lease liabilities

(16,602 )

(18,051 )

Other noncurrent liabilities

(1,355 )

(274 )

Net cash provided by operating activities

78,876

114,301

Cash flows from investing activities:

Proceeds from sale of property, plant and equipment

1,460

176

Purchases of property, plant and equipment

(19,040 )

(12,587 )

Net cash used in investing activities

(17,580 )

(12,411 )

Cash flows from financing activities:

Net proceeds from / (repayments of) line of credit

(50,000 )

(92,500 )

Proceeds from other debt

3,665

Payments on other debt

(768 )

(1,088 )

Payments to noncontrolling interest

(3,600 )

(4,101 )

Tax payments related to the issuance of restricted stock units

(570 )

(1,038 )

Payments of debt issuance costs

(158 )

(200 )

Net cash used in financing activities

(51,431 )

(98,927 )

Effect of exchange rate changes on cash and cash equivalents and restricted cash

1,103

(5,395 )

Increase/(decrease) in cash, cash equivalents and restricted cash

10,968

(2,432 )

Cash, cash equivalents and restricted cash, beginning of period

82,901

84,991

Cash, cash equivalents and restricted cash, end of period

$ 93,869

$ 82,559

TTEC HOLDINGS, INC. AND SUBSIDIARIES

RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION

(In thousands, except per share data)

(unaudited)

Three months ended

Six months ended

June 30,

2026

2025

2026

2025

Revenue

$ 455,495

$ 513,571

$ 951,670

$ 1,047,799

Reconciliation of Non-GAAP Income from Operations and EBITDA:

Net Income from Operations

$ 11,009

$ 18,876

$ 29,504

$ 43,065

Restructuring charges, net

2,364

1,116

3,814

3,112

Impairment losses

1,894

764

2,414

1,525

Property costs not related to operations

(46 )

Mexico VAT consulting fees

412

820

Expenses related to non-binding offer

3,830

659

7,019

Expenses related to alternative capital structure

549

Equity-based compensation expenses

2,258

4,051

5,084

7,301

Amortization of purchased intangibles

7,671

7,738

15,364

15,488

Non-GAAP Income from Operations

$ 25,745

$ 36,787

$ 57,400

$ 78,284

Non-GAAP Income from Operations Margin

5.7 %

7.2 %

6.0 %

7.5 %

Depreciation and amortization

13,470

15,150

27,082

30,098

Loss on sale of subsidiary

401

Gain on property sale

(179 )

(135 )

(629 )

Mexico VAT Recovery

(2,719 )

(34 )

(6,625 )

Foreign exchange loss / (gain), net

(916 )

3,027

(1,291 )

3,777

Other Income (expense), net

1,179

(296 )

1,837

3,293

Adjusted EBITDA

$ 39,478

$ 51,770

$ 85,260

$ 108,198

Adjusted EBITDA Margin

8.7 %

10.1 %

9.0 %

10.3 %

Reconciliation of Non-GAAP EPS:

Net Income / (Loss)

$ (13,008 )

$ (6,724 )

$ (18,185 )

$ (3,478 )

Add: Asset impairment and restructuring charges

4,258

1,880

6,228

4,637

Add: Equity-based compensation expenses

2,258

4,051

5,084

7,301

Add: Amortization of purchased intangibles

7,671

7,738

15,364

15,488

Add: Property costs not related to operations

(46 )

Add: Expenses related to non-binding offer

3,830

659

7,019

Add: Expenses related to alternative capital structure

549

Add: Gain on property sale

(179 )

(135 )

(629 )

Add: Foreign VAT (inclusive of interest)

(5,266 )

(376 )

(13,089 )

Add: Loss on sale of subsidiary

401

Add: Foreign exchange loss / (gain), net

(916 )

3,027

(1,291 )

3,777

Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above

807

2,198

521

3,200

Non-GAAP Net Income

$ 1,619

$ 10,555

$ 8,819

$ 24,180

Diluted shares outstanding

48,874

48,064

48,727

47,918

Non-GAAP EPS

$ 0.03

$ 0.22

$ 0.18

$ 0.50

Reconciliation of Free Cash Flow:

Cash Flow From Operating Activities:

Net (loss) / income

$ (13,008 )

$ (6,724 )

$ (18,185 )

$ (3,478 )

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

21,141

22,888

42,446

45,586

Other

43,208

76,545

54,615

72,193

Net cash provided by operating activities

51,341

92,709

78,876

114,301

Less - Total Cash Capital Expenditures

12,640

7,181

19,040

12,587

Free Cash Flow

$ 38,701

$ 85,528

$ 59,836

$ 101,714

Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :

TTEC Engage

TTEC Digital

TTEC Engage

TTEC Digital

Q2 26

Q2 25

Q2 26

Q2 25

YTD 26

YTD 25

YTD 26

YTD 25

Income from Operations

$ 4,304

$ 7,467

$ 6,705

$ 11,409

$ 21,440

$ 25,792

$ 8,064

$ 17,273

Restructuring charges, net

1,137

887

1,228

229

2,172

2,179

1,643

932

Impairment losses

1,893

567

197

2,413

1,287

239

Mexico VAT Consulting Fees

412

820

Property costs not related to operations

(46 )

Expenses related to non-binding offer

2,592

1,238

357

5,225

302

1,794

Expenses related to alternative capital structure

409

140

409

140

Equity-based compensation expenses

1,762

2,417

496

1,634

3,605

4,440

1,479

2,861

Amortization of purchased intangibles

4,022

4,082

3,649

3,656

8,065

8,149

7,299

7,339

Non-GAAP Income from Operations

$ 13,527

$ 18,424

$ 12,218

$ 18,363

$ 38,473

$ 47,846

$ 18,927

$ 30,438

Depreciation and amortization

10,721

12,342

2,749

2,808

21,658

24,481

5,424

5,617

Mexico VAT Recovery

(2,719 )

(34 )

(6,625 )

Loss on sale of subsidiary

401

Gain on Property Sale

(179 )

(135 )

(629 )

Foreign exchange loss / (gain), net

(912 )

2,821

(4 )

206

(1,284 )

3,572

(7 )

205

Other Income (expense), net

1,176

(89 )

(207 )

1,830

3,498

(205 )

Adjusted EBITDA

$ 24,512

$ 30,600

$ 14,966

$ 21,170

$ 60,508

$ 72,143

$ 24,752

$ 36,055

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TTEC

Holdings, Inc.

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84-1291044

Entity Incorporation, State or Country Code

Entity Address, Address Line One

100 Congress Avenue

Entity Address, Address Line Two

Suite 1425

Entity Address, City or Town

Austin

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