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Genpact and HFS Research: 92% of Executives Say Agentic AI Will Fundamentally Change Business Operations

prnewswire.com
G The article discusses Genpact's report on agentic AI, highlighting both the potential and the challenges of its adoption. While the report indicates significant executive belief in AI's transformative power, it also points to organizational readiness as a key barrier, suggesting a neutral outlook for Genpact's immediate impact.

Genpact and HFS Research: 92% of Executives Say Agentic AI Will Fundamentally Change Business Operations Investment in agentic AI is projected to rise 38% in the next year, but organizational readiness – not technology – is the primary barrier to scale

NEW YORK, April 29, 2026 /PRNewswire/ -- Genpact (NYSE: G), an agentic and advanced technology solutions company, today released a new research report with HFS Research, Autonomy Requires Trust in AI, that reveals a significant gap between agentic AI ambition and organizational readiness. The study explores the key barriers enterprises face when scaling agentic AI to uncover the foundational elements required to shift AI from a productivity tool to an autonomous execution layer within the enterprise: accountability, measurement, people, and process.

The research, based on a survey of 545 senior executives across 11 industries and interviews with leaders from Fortune 2000 companies, found that 92% of respondents believe agentic AI – systems that can autonomously coordinate tasks and make decisions – will fundamentally change how work is executed. Despite this, nearly 80% of organizations still operate these systems in supervised modes, with humans retaining final approval over most actions.

"Enterprises have proven that generative AI can accelerate work; the next frontier is proving that agentic AI can take responsibility for executing it," said Ajay Vasal, Global Leader for Data & AI, Genpact. "This shift from assistive to autonomous AI is beyond a technology upgrade and requires a fundamental rethink of operating models. Success depends on how organizations redesign processes with accountability and decision rights built in, while properly equipping their people to ensure agentic AI operates as a true extension of human intent."

Key findings

The research points to four foundational elements determining whether agentic AI scales to autonomous execution or remains experimental:

Four critical actions for scaling autonomy

The report identifies four key actions to move beyond experimentation to enterprise-scale autonomous execution:

"Ambition for autonomy is outpacing the ability to govern it," said Phil Fersht, CEO and Chief Analyst, HFS Research. "The leaders in agentic AI won't be the fastest adopters, they'll be the ones who redesign accountability, measurement, and human oversight so autonomy scales with control and delivers compounding value."

For more information and to download the full report, visit https://www.genpact.com/insight/autonomy-requires-trust-in-ai.

About Genpact

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

MEDIA CONTACT:

Geraldine Lim

Genpact Media Relations

+1-951-318-3494

[email protected]

SOURCE Genpact