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Listen Labs raises $69 million Series B to bring customer voices into every decision

prnewswire.com
MSFT Mentioned as a customer using Listen Labs' platform to gain customer insights, indicating the platform's utility but not directly commenting on Microsoft's stock performance. HOOD Mentioned as a customer of Listen Labs, indicating adoption of the service but providing no direct sentiment about Robinhood's stock. SG Mentioned as a customer, with the CEO providing a testimonial about how Listen Labs helped them identify customer needs and develop new products, suggesting positive operational impact.

SAN FRANCISCO, Jan. 14, 2026 /PRNewswire/ -- Listen Labs, the AI-first customer research platform, has raised a $69 million Series B led by Ribbit Capital, with participation from Evantic and existing investors Sequoia Capital, Conviction, and Pear VC.

Since launching nine months ago, Listen has grown its annualized revenue by 15x, reaching a 8-figure revenue, interviewed over one million people, and now serves hundreds of enterprises including Microsoft, Sweetgreen, Perplexity, and Robinhood.

How it works

Listen is an AI-first customer research platform. Its AI interviewer talks to people the way a great interviewer would. With access to 30 million pre-qualified participants across demographics and geographies, teams can quickly learn what people think about anything, from ads and messaging to new product concepts and usability tests.

Listen turns these conversations into actionable outputs, including reports, themes, highlight reels, and presentation-ready decks. Over time, this creates a searchable repository of customer interviews that teams can query like a knowledge base.

Turning conversations into answers

Teams use Listen to answer hard questions that drive business impact, such as:

What customers say about Listen:

"Surveys often miss the outliers, and at Sweetgreen, understanding outliers helps unlock some of our best ideas. Listen has transformed how we approach customer research, revealing core insights such as our guests' struggle to get enough protein in their daily meals. That insight has inspired us to create more protein-forward menu options, like the Protein Bowl, and continues to guide how we test future offerings." - Jonathan Neman, CEO, Sweetgreen

"Listen has transformed how I do customer discovery. It gives us real time access to customer voice at a scale and depth traditional research can't touch. What once took six to eight weeks now happens in days, and the insights come directly in customers' own words: richer, more diverse, and far more actionable. It's become a true force multiplier for product and growth teams." - Romani Patel, Director, Data Science, Microsoft

"With Listen, we went from talking to a few dozen local customers to hundreds of people across the country – in under three hours. That speed and reach means every launch, every price point, every message is better informed and performs better." - Chris Hoyle, CMO, Simple Modern

Key metrics

Building a world that listens

To date, Listen has raised $100 million in total equity financing.

"When you obsess over customers, everything else follows," said Alfred Wahlforss, co-founder and CEO of Listen Labs. "Teams that use Listen bring the customer into every decision, from marketing to product, and when the customer is delighted, everyone is."

SOURCE Listen Labs