Dovetail launches major AI-powered platform expansion including Agents and category-defining digital twins, to close the gap between customer signal and business outcomes

AI has accelerated execution across every function. Teams can move faster, release more often, and generate more output with less effort, yet speed alone is not creating better products, or faster growth. The missing piece is customer context. Dovetail's Sun's Out Summer Launch '26 changes that.

SAN FRANCISCO, July 14, 2026 /PRNewswire/ -- Today, Dovetail, the Customer Intelligence Platform trusted by 40 percent of the Fortune 500, announced a suite of new capabilities designed to close the gap between the customer feedback organizations collect, and the decisions they make.

Operating as the always-on intelligence layer across the entire organization, Dovetail closes the gap between customer signals and business decisions. Now for the first time, you have direct access to your customers on demand. New category-defining digital twins are built from real calls, tickets, and research, letting you talk directly to the customer, segment, or persona behind it so you're never guessing. AI Agents don't wait to be asked—they work autonomously in the background continuously monitoring signals, surfacing what matters, and routing intelligence to the right team. Channels 2.0 gives you a 360 degree view of your customer feedback, automatically turning support tickets, surveys, and sales calls into revenue-weighted, evidence-backed ideas your team and Agents can act on.

That intelligence doesn't stay put inside Dovetail. 30+integrations pull every signal in, and first-party MCP connectors carry it straight out to Slack, Linear, Claude, Microsoft Copilot, and more, so context is there before anyone has to go looking for it. Enterprise-grade protection earns Dovetail's way into the largest, most regulated organizations, with ISO 42001 certification giving legal and compliance teams a globally recognized bar to sign off against.

"AI didn't solve the problem of understanding your customers, it made it more painful. More signal than ever, and still most of it never reaches the person who needs to act on it. That's the gap we've spent the last nine years building toward closing—not for one team, but for everyone in the organization who makes a decision that touches a customer."

—Benjamin Humphrey, Co-founder and CEO, Dovetail

Sun's Out Summer Launch '26 highlights

Enterprise customers including AWS, Visa, and Breville, are among the organizations using the platform to connect customer understanding to business outcomes at scale—turning what their customers say into what their teams build, prioritize, and act on.

In a world where more companies can build, the ones that win will be the ones that know what matters. Dovetail is the infrastructure that makes that true.

About Dovetail

Dovetail is the always-on Customer Intelligence Platform for the entire organization. Founded in 2017 in Sydney, Australia, Dovetail transforms unstructured customer feedback into strategic advantage for teams that believe the best never guess. Trusted by teams at Atlassian, Canva, Breville, Johns Hopkins, and thousands more, Dovetail is headquartered in Sydney with offices in San Francisco. For more information, visit dovetail.com/launch/suns-out

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SOURCE Dovetail