Form 8-K

8-K — Freshworks Inc.

Accession: 0001193125-26-224188

Filed: 2026-05-14

Period: 2026-05-14

CIK: 0001544522

SIC: 7372 (SERVICES-PREPACKAGED SOFTWARE)

Item: Regulation FD Disclosure

Item: Financial Statements and Exhibits

Documents

8-K — d14719d8k.htm (Primary)

EX-99.1 (d14719dex991.htm)

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8-K

8-K (Primary)

Filename: d14719d8k.htm · Sequence: 1

8-K

false 0001544522 0001544522 2026-05-14 2026-05-14

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): May 14, 2026

FRESHWORKS INC.

(Exact name of Registrant as Specified in Its Charter)

Delaware

001-40806

33-1218825

(State or Other Jurisdiction

of Incorporation)

(Commission

File Number)

(IRS Employer

Identification No.)

2950 S. Delaware Street, Suite 201

San Mateo, CA 94403

(Address of Principal Executive Offices)

(650) 513-0514

(Registrant’s Telephone Number, Including Area Code)

Not Applicable

(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instructions A.2. below):

☐

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐

Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐

Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐

Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading

Symbol(s)

Name of each exchange

on which registered

Class A Common Stock, $0.00001 par value per share

FRSH

The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 7.01

Regulation FD Disclosure.

Freshworks Inc. (“Freshworks”) has prepared a presentation for use at the financial analyst session at its Refresh 2026 event, to be held on May 14, 2026. The financial analyst session is scheduled to start at 4:30 p.m. Eastern Time. A copy of the presentation, which will also be accessible on Freshworks’ website at https://ir.freshworks.com/news-and-events/presentations immediately before the start of the financial analyst session, is being furnished as Exhibit 99.1 hereto and incorporated herein by reference.

The information in this Item 7.01, including Exhibit 99.1, is being furnished pursuant to Item 7.01 of Form 8-K and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall the information be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, whether made before or after the date hereof, except as shall be expressly set forth by specific reference in any such filing.

Item 9.01

Financial Statements and Exhibits.

(d) Exhibits

Exhibit

No.

Description

99.1

Refresh 2026 – Financial Analyst Session dated May 14, 2026

104

Cover Page Interactive Data File (embedded within the Inline XBRL document)

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Freshworks Inc.

Dated: May 14, 2026

By:

/s/ Tyler Sloat

Tyler Sloat

Chief Operating Officer and Chief Financial Officer

EX-99.1

Filename: d14719dex991.htm · Sequence: 2

EX-99.1

Exhibit 99.1 Financial Analyst Session

Kate Scolnick Vice President Investor Relations 2

Disclaimer This presentation has been prepared by Freshworks Inc. These

forward-looking statements are subject to a number of risks, our sales cycles or adversely affect our industry; our history of net (“Freshworks”) for informational purposes only and not for any uncertainties and assumptions including our

ability to achieve or losses and ability to achieve or sustain proﬁtability, as well as the other purpose. Nothing contained in this presentation is, or should maintain proﬁtability; our expectations and management of future other

potential factors described under Risk Factors included in be construed as, a recommendation, promise, or representation by growth; the effects of increased competition as well as innovations our Annual Report on Form 10-K for the year ended

December 31, Freshworks or any oﬃcer, director, employee, agent, or advisor of by new and existing competitors in our market; and our ability to 2025 and other documents of Freshworks Inc. we ﬁle with the Freshworks. This presentation

does not purport to be all inclusive retain our existing customers and to increase our number of Securities and Exchange Commission from time to time (available or to contain all of the information you may desire. Information customers. Moreover, we

operate in a very competitive and rapidly at www.sec.gov). provided in this presentation speaks only as of the date hereof or changing environment in which new risks emerge from time to the date indicated in this presentation accompanying certain

time. It is not possible for our management to predict all risks, nor We caution you not to place undue reliance on forward-looking historical facts. can we assess the impact of all factors on our business or the statements, which speak only as of

the date hereof and are based extent to which any factor, or combination of factors, may cause on information available to us at the time the statements are made This presentation contains “forward-looking” statements within the our

actual results or performance to differ materially from those and/or management’s good faith belief as of that time with respect Private Securities Litigation Reform Act of 1995 that are based on contained in any forward-looking statements we

may make. to future events. We assume no obligation to update any our management’s current expectations and projections about forward-looking statements in order to reﬂect events or future events and ﬁnancial trends that we

believe as of the date of Factors that may cause actual results to differ materially include circumstances that may arise after the date of this release, except this presentation may affect our ﬁnancial condition, results of our ability to

achieve our long-term plans and key initiatives; our as required by law. operations, business strategy, short-term and long-term business ability to sustain or manage any future growth effectively; our ability Certain terms used in this

presentation, such as, “ARR”, “ARPA”, operations and objectives and ﬁnancial needs. Other than to attract and retain customers or expand sales to existing “CAGR”, “FCF”, “SBC”,

“SMB”, “TTM” , and others, are deﬁned in the statements of historical facts, all statements contained in this customers; delays in product development or deployments or the Appendix unless otherwise deﬁned on

the slide in which they presentation, including statements regarding our annual recurring success of such products; the failure to deliver competitive service appear. revenue, revenue, expenses, average revenue per account, and offerings and lack of

market acceptance of any offerings delivered; other results of operations; future ﬁnancial performance, business the impact to the economy, our customers and our business due to © 2026 Freshworks Inc. All Rights Reserved. Freshworks,

strategy and plans; potential market and growth opportunities; global economic conditions, including market volatility, foreign Freshservice, and FireHydrant and any associated logo are addition of new customers or continuing relationship with

existing exchange rates, and impact of inﬂation; the timeframes for and trademarks of Freshworks Inc. All other company, brand and customers; growth rates, competitive position; technological or severity of the impact of any weakened global

economic conditions product names may be trademarks or registered trademarks of market trends; and our objectives for future operations, are on our customers’ purchasing and renewal decisions, which may forward-looking statements. Historical

results are not indicative of extend the length of their respective companies. Nothing in this presentation should be future performance and you should not rely on past performance construed to the contrary, or as an approval, endorsement or as

Use of Non-GAAP Measures In addition to the U.S. generally accepted

accounting principles (“GAAP”) ﬁnancials, this presentation includes certain non-GAAP ﬁnancial measures, including non-GAAP income (loss) from operations and adjusted free cash ﬂow. This presentation also includes

certain non-GAAP metrics, including annual recurring revenue, average revenue per account, net dollar retention rates, revenue growth rates and related presentation thereof with adjustments for constant currency. We use these non-GAAP measures in

conjunction with GAAP measures as part of our overall assessment of our performance, including the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with

our board of directors concerning our ﬁnancial performance. We believe these non-GAAP measures provide investors consistency and comparability with our past ﬁnancial performance and facilitate period-to-period comparisons of our

operating results. We believe these non-GAAP measures are useful in evaluating our operating performance compared to that of other companies in our industry, as they generally eliminate the effects of certain items that may vary for different

companies for reasons unrelated to overall operating performance. Investors, however, are cautioned that there are material limitations associated with the use of non-GAAP ﬁnancial measures as an analytical tool. The presentation of these

non-GAAP ﬁnancial measures is not intended to be considered in isolation or as a substitute for, or superior to, ﬁnancial information prepared and presented in accordance with GAAP. The non-GAAP measures we use may be different from

non-GAAP ﬁnancial measures used by other companies, limiting their usefulness for comparison purposes. We compensate for these limitations by providing speciﬁc information regarding the GAAP items excluded from these non-GAAP

ﬁnancial measures. Please see the appendix for a reconciliation of the non-GAAP ﬁnancial measures used in this presentation to the most directly comparable GAAP ﬁnancial measures. © 2026 F © 2025 Fr reshworks Inc. All

rights r eshworks Inc. All rights reser eserv ved. ed.

Dennis Woodside Chief Executive Oﬃcer 5

Headlines that redeﬁne our story from 2026 to 2028 We are an EX

ﬁrst company Freshservice is a leader with agile enterprises and in the mid-market AI is a tailwind that is enabling growth We are proﬁtable and scaling We are committed to capital eﬃciency and prudent capital management ©

Headlines that redeﬁne our story from 2026 to 2028 We are an EX

Our vision Freshservice is the AI-powered, uniﬁed service

Freshworks is now an EX-ﬁrst company 2021 2026E 2028E

Freshservice is on a path to ~$1B in ARR in 2028 >$600M ARR ~20,000

~5x ARR Customers Globally Over the past 5 years EOY 2026 FireHydrant ITOM Freddy Agentic AI Freshservice for Device42 Business Teams ITAM Freshservice Freddy AI ESM ITSM 2014 2022 2024 2026 © 2026 Freshworks Inc. All rights reserved.

Freshservice — AI-ﬁrst platform for IT and beyond ChatGPT

Claude Slack MS Teams Portal Email Voice Chat AI Copilot AI Insights AI Agents MCP Gateway Autonomous resolution Human augmentation Intelligence & visibility Extensibility & choice ITSM | ITAM | ITOM | ESM �� Context Layer from

Conﬁguration Management Database �� Knowledge Base�� Workﬂows�� Identity & Access�� Incident History�� Alerts Access Mgmt DevOps HCM Remote Support Endpoint Mgmt

51% 95% 23% 24 Keep Employee Higher employee Employee Self-service Race

locations supported satisfaction rate satisfaction score deﬂection rate Experience 50% 40% 100% 73% Tickets now submitted IT tickets automated Automation of core Faster incident Agent via self-service portal workﬂows resolution

Productivity 68% 5 min 60% 11 To deploy new features Service desks uniﬁed Annual IT Decrease in Bottomline cost savings development costs Savings Kent State © 2026 Freshworks Inc. All rights reserved. 12

Headlines that redeﬁne our story from 2026 to 2028 We are an EX

Attractive market with signiﬁcant room to capture share No

player has more $45B TAM ~60% than 20% market share of the market is represented by ITSM, ITAM, ITOM, ESM Mid-market and Agile Enterprises Market is fragmented 13.4% CAGR Companies with up with strong opportunity (2025–2028) to 20k employees

to gain share Note: Market size estimates using Gartner forecasts, internal analysis; mid-market and agile enterprise segmentation inclusive of companies with 250 to 20,000 employees. *Validated ICP growth opportunity through 3rd party external

We are the best solution for the mid-market and agile enterprises

Freshservice Expensive & complicated Simple IT help desk only Enterprise grade without enterprise complexity SMB centric, lacks enterprise Developer-centric, hard to use depth Last-generation, not innovating © 2026 Freshworks Inc. All

rights reserved.

Our core differentiators Uniﬁed platform Domain-specialized AI

Rapid impact Trusted partner at scale ● Uniﬁed platform for ● Superior AI built on a decade ● No code setup, intuitive UX ● Transparent, predictable managing IT services, asset of service data, workﬂows with

built in best practices pricing and operations and domain context ● Fast implementations (80% ● ITIL certiﬁed with enterprise ● Unify service needs for IT, ● ~45 AI service workﬂows for of deployments live in

<12 grade support HR, Finance and all lines of leaders, admins, agents and weeks) ● Deep R&D investment; business employees - all natively ● Low maintenance and low built-in security, compliance, infused in the platform overhead =

Low TCO governance controls n “Everyone uses Freshservice. It has “Freddy AI Agent helps in triaging “Freshservice's no-code “Our implementation journey been instrumental in streamlining tickets, suggests the right category,

capabilities, automation was seamless. They understood our operations not only within the and helps our agents to view similar features, and time to value made our challenges and made IT department but also across cases solved in the past. It is a

Freshservice is rapidly growing upmarket Large Account Traction Bigger

Deal Velocity Higher Spending >40% ~40% 18% EX ARR from customers Growth in customers spending YoY growth in spending >$100K ARR >$100K ARR YoY ARPA Note: All data as of March 31, 2026. © 2026 Freshworks Inc. All rights reserved.

Seagate modernized global ITSM Industry - Technology (Data Storage

& Infrastructure) in 3 months with Freshservice Region - Global Business Challenge Freshworks Solutions About the Customer Seagate is a global leader in data storage, supporting Seagate needed to migrate ● Freddy AI Agent deployed via MS

Teams deﬂects large-scale enterprise and cloud environments. With 32% of support volume, resolving common 30,000 users to a new 30,000+ users worldwide, the company needed to requests before they reach the service desk ITSM platform in just

three modernize ITSM quickly. Its legacy system was costly, ● Device42 replaced manual asset tracking with months, replacing a inﬂexible, and slowing down automation. automated discovery across Seagate's hybrid 14-year-old system that

infrastructure, syncing directly into Freshservice was costly, inﬂexible, and ● Freddy Copilot put AI-assisted recommendations blocking AI and in agents' hands at the point of work, accelerating automation adoption. resolution with no

formal training required After one year, nobody remembers what our previous platform was. What that means is the adoption has Results gone very well and people are happy. 32% 42% Vinod Pasi, Ticket deﬂection Better resolution time VP &

We consistently and increasingly win new customers We win against large

competitors Healthy win rates of ~40% supported by big wins against large competitors We win in the mid-market Won ~250 new logos with greater than $30K ARR in the past year* We win with partners More than 40% of our EX ARR has a partner attached to

Freshservice has multiple paths to expand Future ITAM ITOM ESM AI

adjacencies CV CVCV ~1/3 of large Consolidation opportunity Fast growing add-on with Attaching paid AI SKUs to Complementary areas to 1 new lands include for hundreds of signiﬁcant runway to over 50% of large new pursue (e.g. AIOps, DEX, 2 1

advanced ITAM customers on point lands expand FinOps, SecOps) solutions today Clear opportunity to drive continued NDR expansion and ARPA growth (>60% of new bookings today come from expansion) 1. Deals >$30K in ARR 2. Represents TTM (April 1,

Freshservice net retention rates are enterprise-class ~119% 111%

Our monetization model is diversifying as product capabilities expand

2023: Seat-Based Model Today: Emerging Hybrid Model 2028E: Fully Hybrid Model ● Primarily selling seats for IT ● Seat-based for IT agents and ● Flexible pricing across: agents and non-IT users non-IT users ○ Agents ●

Limited asset-based pricing for ● Asset-based for advanced ITAM ○ Assets lightweight ITAM offering ○ Events ● Alert-based for ITOM On-Call ○ Resolutions ○ Tokens ● Session-based for AI Agents ○

New Balance steps up ITSM Industry - Retail (Apparel & Footwear)

with uniﬁed asset management Region - Global Business Challenge Freshworks Solutions About the Customer New Balance needed ● Freshservice provides a seamless transition from legacy New Balance is a global athletic brand. As it scaled,

to unify IT operations systems to uniﬁed platform, eliminating operational silos legacy IT systems limited visibility and slowed across 7,000+ across global operations operations. The company needed a uniﬁed, modern employees,

replacing ● Device42 integration delivers comprehensive asset discovery, an aging service desk platform to support growth. creating single source of truth for inventory management that created silos and left teams without ● Advanced CMDB

gives complete visibility into infrastructure visibility into assets dependencies for effective change control and risk reduction or the impact of ● Platform scalability supports enterprise-wide adoption infrastructure changes. beyond IT to

facilities, HR, and other departments for standardized service delivery Most of our people now really see and recognize the value of what a true CMDB can bring. And we're getting really good adoption rates. Results Markus Gaulke 133 >5K Platform

Headlines that redeﬁne our story from 2026 to 2028 We are an EX

What we are announcing today AI Agent Studio Freshservice ●

Domain-speciﬁc HR & IT AI agents ITAM & ITOM ● No-code agent builder Live map your entire IT estate and unify ● Deep enterprise context & actions your infrastructure and operations for ● Expansive library of

agentic AI-powered service transformation workﬂow MCP Gateway XLAs & Bridge Freshservice intelligence Executive Overview Insights with the third-party AI tools of ● Experience Level Agreements (XLAs) your choice ● CIO

dashboard - AI summaries, performance drilldowns © 2025 F © 2026 F © 2025 Fr r reshworks Inc. All rights r eshworks Inc. All rights r eshworks Inc. All rights reser eser eserv v ved. ed. ed. + Freshservice for Business

Teams

AI is delivering customer outcomes today Productive Eﬃcient

Impactful +52% ~50% ~100% Higher ticket volume for agents who EX tickets deﬂected by Freddy AI Growth in paying Freddy Copilot use Freddy Copilot Agent in Q1 2026 customers *All YoY data as of March 31, 2026. © 2026 Freshworks Inc. All

rights reserved.

We have multiple paths to monetize AI Direct monetization Indirect

monetization is evolving rapidly is also a tailwind AI offering and roadmap is central $29/mo Add-On for Pro & Enterprise AI Copilot Win Rates to every RFP and New Logo win Included on a promo basis for Pro, Growth, 1 AI Agent NDR for EX

customers with AI is ~118% NDR and Enterprise plans. Session-based pricing coming in October ($0.49/session) Available today with usage-based Enterprise plan (currently includes AI MCP Plan Growth pricing coming in October Agents & Insights)

Amerisure transforms AI service Industry - Insurance (Property &

Casualty) delivery with a single platform Region - North America Business Challenge Freshworks Solutions About the Customer Amerisure is a U.S.-based insurance provider serving Amerisure needed to ● Freshservice uniﬁes service delivery

across IT and commercial clients. As operations grew, legacy business teams — replacing siloed email workﬂows replace a legacy ticketing with structured, trackable request ﬂows across legal, systems slowed workﬂows and

limited visibility. system with no analytics, HR, underwriting, and more The company needed a more modern, eﬃcient change management, or ● Automated workﬂows and Freddy AI Agent handle platform to streamline service. data

retention, while ticket routing, change management, and employee bringing scattered self-service without manual intervention or added email-based business headcount workﬂows under one ● Freddy AI Insights surfaces ticket trend

deviations in platform with real minutes, enabling data-informed decisions that SLA visibility. saved Amerisure 4,000+ hours across IT and business in 2025 Freshservice makes it easy to prioritize the customer experience — sometimes there are

struggles on the back end, but it makes it easy for the user to get what Results they need. 95% 4K+ Daniel McMaster Faster ticket trend analysis Hours saved across IT and IT Service Management Analyst with Freddy Insights business teams in 2025

Tyler Sloat Chief Operating Oﬃcer & Chief Financial

Oﬃcer 29

Headlines that redeﬁne our story from 2026 to 2028 We are an EX

Driving improved proﬁtability and free cash ﬂow 2022 2024

2026E Changes since 2024 $265 28% ● Reduced investment in $211 non-core products 22% 21% ● Clariﬁed GTM strategy & focused $153 on 8 top countries $99 14% ● Aligned product & eng focus on 3 priorities: EX, AI, CX

-$15 ● Shifted EX product -$22 & GTM efforts upmarket -3% ● Drove HC eﬃciency reducing -15% headcount by 20%+ since Q3’24 Non-GAAP Op Proﬁt FCF Op Margin FCF Margin All dollar values shown are in millions ($M).

Since our investor day in September our EX focus has gotten even

sharper Space to grow in EX Adjusted Product & GTM Conﬁdence in Execution ● AI penetration and ● EX Pipeline is improving - more ● 80% of resources focused on monetization is nascent at bats EX and AI ● Penetration

of ITOM, Advanced ● Increasing EX win rates ● Field sales is EX focused ITAM & ESM is still early ● Expansion is >60% of gross ● CX is inbound focused for ● Whitespace in Mid-Market and bookings

We are revising our 2028 ARR forecast upward by $100M, driven by faster

EX ARR growth Growth outlook: Low-20s → Mid-20s Strengthening pipeline Upmarket momentum Key drivers: EX Broader product portfolio Higher NDR from enterprise shift + incremental new business Growth algorithm: Mid-single digits → Low to

mid-single digits Growth outlook: Platform migration on track Key drivers: Focused on eﬃcient SMB/C acquisition CX NDR stabilization post-migration + lower churn risk from Growth algorithm: targeted new business acquisition © 2026

Revised 2028 forecast driven by EX success 2025 Investor Day Revised

Revenue $1.2B+ $1.3B+ $1.3B+ ARR $1.4B+ ARR Ending ARR EX Growth: >20% EX Growth: Mid-20s CX Growth: Mid-Single Digits CX Growth: Low to Mid-Single Digits 65% of Ending ARR 70% of Ending ARR Driving EX growth EX Target EX Target Upmarket 70% of

We’ve adjusted our operating model since September to drive even

greater proﬁtability Proﬁtable Businesses Beneﬁting from Scale Driving Eﬃciencies ● EX high 80s gross margins ● GTM - Field focused on EX ● S&M from 38% to 36% of while CX is entirely inbound revenue

by end of 2028 ● CX operating margins >30% with Focused GTM and ● P&E - >50% code aided by AI ● Rep productivity improving Product investments with upmarket success ● G&A - Tech automation and AI driving results

Raising the Bar - Rule of 50 by 2028 Accelerating Growth Robust Cash

Flow Rule of 2025 $1.2B+ $340M+ 45 Investor Day 2028E REVENUE 2028E FREE CASH FLOW +15-16% YoY 28-30% Margin Accelerating Growth Robust Cash Flow Rule of New $1.3B+ $425M+ ~50 2028E REVENUE 2028E FREE CASH FLOW +16% YoY 32-34% Margin © 2026

Headlines that redeﬁne our story from 2026 to 2028 We are an EX

We have a track record of prudent capital management Diluted Shares

Outstanding Capital allocation execution 2024 2026E 2028E ● 2025 buyback: 26.9M shares -2% CAGR ● 2026 est. buyback: 20M-25M shares over next 3-5 quarters 328M ● $ FCF growth of $153M in 2024 to $265M in 2026E 296M ~300M ●

Expect FCF per share grew from $0.50 in 2024 to $0.94 in 2026E, CAGR of 37% ● Completed two acquisitions ~ $300M capital nearly all cash FCF per Share Our plan anticipates… 2024 2026E 2028E 28% CAGR ● Continued share retirement

with net tax settlement ~$1.35 ● Periodic buybacks as additional upside ● Expect FCF per share to grow to ~$1.35, 28% CAGR since 2024 $0.94 ● 1 to 3 tuck-in acquisitions annually $0.50 © 2026 Freshworks Inc. All rights

reserved.

SBC has improved 14 percentage points in past 2 years and will continue

to decline SBC as % of Revenue Changes since 2024 2024 2026E 2028E ● Reduced headcount from Q3’24 by >20% 30% ● Adjusting equity eligibility for lower levels ● Lapped IPO grants 16% ● Targeting peer top 13%-14%

2028 Outlook - Raising the Bar 40

Reiterating 2026 Financial outlook from May 5 ($ in millions except for

per share data) Q2-26 2026 (1) Revenue $232.0 - $235.0 $958.0 - $964.0 Year-over-year growth 13% - 15% 14% - 15% (1) Non-GAAP income from operations $41.0 - $43.0 $207.0 - $215.0 (2) Non-GAAP net income per share $0.13 $0.61 - $0.63 (1) Revenue and

non-GAAP income from operations are based on exchange rates as of May 1, 2026 for currencies other than USD. (2) Non-GAAP net income per share was estimated assuming 280 million and 281 million weighted- average shares outstanding for the second

Raising the Bar - Updated Long-term 2028 targets 2025 INVESTOR DAY

CHANGE NEW* $1.2B+ $1.3B+ +$100M Revenue 15-16% 16% Non-GAAP Gross Margin 85-86% 85-86% R&D 16-17% -200 bps 14-15% As a % of Revenue S&M 38-39% -200 bps 36-37% As a % of Revenue G&A 9-10% 9-10% As a % of Revenue Operating Margin 20-22%

+400 bps 24-26% Free Cash Flow Margin 28-30% +400 bps 32-34% Free Cash Flow per Share - 20%+ Y/Y Growth SBC 18-20% -500 to -600 bps 13-14% As a % of Revenue GAAP Net Income Margin 1-2% +800 bps 9-10% Note: New outlook for 2028 includes the estimates

Measuring what matters - Metrics to anchor upon disclosures you should

expect from us Quarterly Metrics Expansion & AI Adoption Financial & Core Growth ● NDR ● EX and CX ARR ● $50K & $100K+ Customers ● Margins ● Paying AI Customers ● Capital Usage ● EX AI Attach

Takeaways 44

Why own Freshworks (FRSH) today Stock Price as of 5/12/26 - $8.50

· EV/Revenue 1.6x · Avg. analyst price target = $12 2 1 3 EX platform at an inﬂection Compounding FCF/share story Valuation discount ● Adj FCF/share 71% CAGR over past 2 years ● EX ARR $540M+, growing 27% YoY in Q1

● EV/Revenue of ~1.6x ● $0.94 Adj FCF/share in 2026E → $1.35 by ● 111% NDR today; 119% NDR (Multi-Product) ● EV/FCF of ~5.9x on $265M 2026E FCF 2028 ● $1B+ ARR path in 2028 well-deﬁned ● P/E of ~14x

vs. SaaS peer median ~27x ● 20%+ annual Adj FCF/share growth target ● Rule of 50 target by 2028 (vs. Rule of ● $400M buyback authorized; 12.7M shares 45 prior) retired YTD ~1.6x 27% 119% $265M 20%+ Rule of 50 EV / 2026E Revenue EX

ARR YoY Growth EX NDR (Multi-Product) 2026E Adj. Free Cash Adj FCF/Share 2028 Target Flow Growth/Yr Data as of Q1 FY2026 (March 31, 2026) and May 2026 analyst consensus. This slide is for investor discussion purposes only and does not constitute

Headlines that redeﬁne our story from 2026 to 2028 We are an EX

eshworks Inc. All rights reser eserv ved. ed.

Inc. All rights r eshworks Inc. All rights reser eserv ved. ed.

eshworks Inc. All rights reser eserv ved. ed.

Deﬁnitions Customer: a unique domain or unique email address

with at least one more more paid subscriptions to one or more of our products ARPA: annual revenue per account ARR: annual recurring revenue CAGR: compounding annual growth rate TTM: trailing twelve months SMB: companies with 250 or fewer employees

Mid-market: companies with 251 to 5,000 employees Enterprise: companies with 5,001 or more employees FCF: free cash ﬂow is net cash provided by operating activities, less purchases of property and equipment and capitalized internal-use

GAAP to non-GAAP Reconciliations Revenue ($ in millions) 2022 2023 2024

2025 GAAP Revenue $498.0 $596.4 $720.4 $838.8 YoY Growth rates 34% 20% 21% 16% Add: Effects of foreign currency rate ﬂuctuations $11.3 $0.6 ($1.4) ($2.6) (1) Revenue adjusted for constant currency $509.3 $597.0 $719.0 $836.2 YoY Growth rates

- constant currency 37% 20% 21% 16% (1) Revenue growth rates adjusted for constant currency are based on average exchange rates in effect during the comparison period for currencies other than USD . Note: Numbers rounded for presentation purposes

GAAP to non-GAAP Reconciliations Income (loss) from operations ($ in

millions) 2022 2023 2024 2025 GAAP income (loss) from operations ($233.4) ($170.2) ($138.6) $13.2 Add: stock-based compensation expense - employee awards 207.7 210.7 216.7 146.8 Add: employer taxes and employee stock transactions 1.8 3.7 3.2 3.0

Add: amortization of acquired intangibles 1.6 0.3 8.2 13.9 Add: restructuring charges – – 9.7 0.4 Add: acquisition expense – – – 0.7 Non-GAAP income (loss) from operations ($22.3) $44.5 $99.1 $178.0 GAAP operating

GAAP to non-GAAP Reconciliations Free cash ﬂow ($ in millions)

2022 2023 2024 2025 Net cash provided by (used in) operating activities ($2.5) $86.2 $160.6 $242.4 Less: purchase of property and equipment ($7.1) ($2.1) ($9.2) ($5.7) Less: capitalized internal-use software ($5.1) ($6.3) ($5.5) ($15.8) Add:

restructuring costs paid – – $7.3 $2.2 Adjusted Free cash ﬂow ($14.8) $77.8 $153.3 $223.1 Adjusted Free cash ﬂow margin (3%) 13% 21% 27% Net cash provided by (used in) investing activities ($284.8) $158.5 $38.8 $206.1 Net

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