Upland Software Reports Third Quarter 2025 Financial Results
AUSTIN, Texas--( BUSINESS WIRE)--Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-powered knowledge and content management software, today announced its financial and operating results for the third quarter 2025 and issued guidance for its fourth quarter and full year of 2025.
Third Quarter 2025 Financial Highlights
"With our Q3 results, we are pleased to report continued positive core organic growth, and a significant expansion of our Adjusted EBITDA margin,” said Jack McDonald, Upland’s Chairman and Chief Executive Officer. “Our AI product portfolio continues to gain traction, marked by new multi-year customer wins with six- and seven-figure contract values.”
Third Quarter Business Highlights
Business Outlook
For the quarter ending December 31, 2025, Upland expects reported total revenue to be between $46.4 and $52.4 million, including subscription and support revenue between $44.1 and $49.1 million, for a decline in total revenue of 27% at the midpoint from the quarter ended December 31, 2024. This year-over-year revenue decline is primarily due to divestitures completed earlier this year. Fourth quarter 2025 Adjusted EBITDA is expected to be between $13.8 and $16.8 million, which at the midpoint is an increase of 3% from the quarter ended December 31, 2024. Fourth quarter 2025 Adjusted EBITDA margin is expected to be 31% at the midpoint, an increase of 900 basis points from the 22% Adjusted EBITDA margin for the quarter ended December 31, 2024.
For the full year ending December 31, 2025, Upland expects reported total revenue to be between $214.0 and $220.0 million, including subscription and support revenue between $202.5 and $207.5 million, for a decline in total revenue of 21% at the midpoint from the year ended December 31, 2024. This year-over-year revenue decline is primarily due to divestitures completed earlier this year. Full year 2025 Adjusted EBITDA is expected to be between $56.5 and $59.5 million, which at the midpoint is an increase of 4% from the year ended December 31, 2024. Full year Adjusted EBITDA margin is expected to be 27% at the midpoint, an increase of 700 basis points from the 20% Adjusted EBITDA margin for the year ended December 31, 2024.
Conference Call Details
Upland's executive team will host a live conference call and webcast at 10:00 a.m. Central Time, 11:00 a.m. Eastern Time today to review Upland’s financial results and outlook for the business. The call can be accessed via a webcast on investor.uplandsoftware.com, or by dialing 1-800-715-9871 in North America or 1-646-307-1963 if outside North America, international rates apply. Attendees will need to use access code 8422976 to join the call. This webcast will contain forward-looking statements and other material information regarding Upland’s financial and operating results.
Following the completion of the conference call, a recording of the webcast will be made available at investor.uplandsoftware.com for twelve months.
About Upland Software
Upland Software (Nasdaq: UPLD) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption. For more information, visit www.uplandsoftware.com.
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Non-GAAP Financial Measures
To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use the following non-GAAP financial measures: Adjusted EBITDA, non-GAAP net income (loss), non-GAAP net income (loss) per share, Core Organic Growth Rate, and Free Cash Flow.
We use these non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. Our management believes that these non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results, such as our revenues excluding the impact for foreign currency fluctuations or our operating performance excluding not only non-cash charges, but also discrete cash charges that are infrequent in nature. We believe that both management and investors benefit from referring to these non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. These non-GAAP financial measures also facilitate management's internal comparisons to our historical performance and liquidity as well as comparisons to our competitors' operating results. We believe these non-GAAP financial measures are useful to investors both because they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and they are used by our institutional investors and the analyst community to help them analyze the health of our business. For a reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measures, see the tables provided below in this release.
We are unable to reconcile any forward-looking non-GAAP financial measures to their directly comparable GAAP financial measures because the information which is needed to complete a reconciliation is unavailable at this time without unreasonable effort. Additionally, we are unable to quantify the impact of foreign currency exchange fluctuations on components of our income statement beyond revenues because the information which is needed to do so is unavailable at this time without unreasonable effort.
Upland defines Adjusted EBITDA as net income (loss), calculated in accordance with GAAP, plus depreciation and amortization expense, interest expense, net, other expense (income), net, provision (benefit) for income taxes, stock-based compensation expense, acquisition and divestiture related expenses, non-recurring litigation costs, purchase accounting adjustments for deferred revenue, loss on divestitures and impairment charges.
Upland defines non-GAAP net income (loss) as net income (loss), calculated in accordance with GAAP, plus amortization of purchased intangible assets, amortization of debt discount, loss on debt extinguishment, stock-based compensation expenses, acquisition and divestiture related expenses, non-recurring litigation expenses, purchase accounting adjustments for deferred revenue, non-recurring effects of provision for income tax, loss on divestitures, impairment charges and the related tax effect of the adjustments above.
Upland defines Free Cash Flow as GAAP operating cash flow less purchases of property and equipment.
Upland defines major accounts as accounts with greater than or equal to $25,000 in annual recurring revenue.
Upland defines major expansions as existing customers who expanded the amount of annual recurring revenue under their contract by at least $25,000.
Upland defines cash gross margin as product revenue less subscription and support cost of sales, excluding depreciation and amortization.
Upland defines Net Dollar Retention Rate as the aggregate annualized recurring revenue at the end of a twelve-month period from those customers that were also customers at the beginning of the twelve-month period, divided by the aggregate annualized recurring revenue value from all customers at the beginning of the twelve-month period. This measure excludes the revenue value of Overage Charges, divestitures, and our Sunset Assets upon designation.
In connection with periodic reviews of our business, we have decided to discontinue the availability of certain non-strategic product offerings and a limited number of non-strategic customer contracts (collectively referred to as “Sunset Assets”).
Overage Charges are subscription and support revenues earned in addition to contractual minimum customer commitments as a result of the usage volume of services including text and e-mail messaging and third-party pass-through costs that exceed the levels stipulated in contracts with the Company.
Upland defines Core as our ongoing business operation, excluding Sunset Assets and divestitures.
Upland defines Core Organic Growth Rate as the percentage change between two reported periods in Core Organic Revenue (subscription and support revenue, excluding subscription and support revenue from Sunset Assets, divestitures, and Overage Charges). We calculate our year-over-year Core Organic Growth Rate as though all acquisitions or divestitures closed as of the end of the latest period were closed as of the first day of the prior year period presented. Core Organic Growth Rate does not represent actual organic revenue generated by our business as it stood at the beginning of the respective period.
Upland defines Net Debt as the total amount of debt outstanding less unrestricted cash and cash equivalents at a stated point in time.
Upland defines Net Leverage as Net Debt divided by trailing 4 quarters Adjusted EBITDA.
Forward-looking Statements
This release contains "forward-looking statements" within the meaning of Section 27A of the Securities Act, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements generally relate to future events or our future financial or operating performance, including our guidance related to future performance, and are subject to substantial risks, uncertainties and assumptions. We may not actually achieve the plans, intentions, or expectations disclosed in our forward-looking statements. Our forward-looking statements do not reflect the potential impact of any future acquisitions, mergers, dispositions, joint ventures, or investments we may make. Accordingly, you should not place undue reliance on these forward-looking statements. Forward-looking statements include any statement that does not directly relate to any historical or current fact and often include words such as “anticipate,” “believe,” “may,” “will,” “continue,” “seek,” “estimate,” “intend,” “hope,” “predict,” “could,” “should,” “would,” “project,” “plan,” “expect” or the negative or plural of these words or similar expressions, although not all forward-looking statements contain these words.
Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including, but are not limited to: our financial performance and our ability to achieve or sustain profitability or predict future results; our plans regarding future acquisitions and divestitures, acquisition and divestiture expense timing and our ability to consummate and operationalize acquisitions or divestitures; our ability to expand our go to market operations, including our marketing and sales organization, and successfully increase sales of our products; our ability to obtain financing in the future on acceptable terms or at all; our expectations with respect to revenue, cost of revenue, average annual spend, margin expense and operating expenses in future periods; our expectations with regard to revenue from perpetual licenses and professional services; our ability to adapt to macroeconomic factors impacting the global economy, including the Russia-Ukraine conflict, the conflicts in the Middle East, foreign currency exchange risk, inflation and supply chain constraints; our ability to attract and retain customers; our ability to successfully enter new markets and manage our international expansion; our ability to comply with privacy laws and regulations; our ability to incorporate and deliver artificial intelligence (“AI”) functionality into our products and services, including our ability to unlock critical knowledge, automate content workflows and drive measurable ROI; our ability to deliver high-quality customer service; our plans regarding, and our ability to effectively manage, our growth, including with respect to our growth investments; maintaining our senior management team and key personnel; the performance of our resellers; our ability to adapt to changing market conditions and competition; our ability to adapt to technological change and continue to innovate; the growth of demand for cloud-based, digital transformation applications; our ability to integrate our applications with other software applications; maintaining and expanding our relationships with third parties; costs associated with defending intellectual property infringement and other claims; our ability to maintain, protect and enhance our brand and intellectual property; our expectations with regard to trends, such as seasonality, which affect our business; impairments to goodwill and other intangible assets; our beliefs regarding how our applications benefit customers and what our competitive strengths are; the operation, reliability and security of our third-party data centers; our expectations as to the timing of the discontinuation of any Sunset Assets, as well as the composition of Sunset Assets; our expectations as to the payment of dividends; our current level of indebtedness, including our exposure to variable interest rate risk; the potential elimination or limitation of tax incentives or tax losses and/or reductions of U.S. federal net operating losses; the risk that we did not consider another contingency included in this list; and factors that could affect our business and financial results identified in Upland's filings with the Securities and Exchange Commission (the "SEC"), including Upland's most recent 10-K filed with the SEC. Additional information will also be set forth in Upland's future quarterly reports on Form 10-Q, annual reports on Form 10-K and other filings that Upland makes with the SEC.
The forward-looking statements herein represent Upland's views as of the date of this press release, and these views could change. However, while Upland may elect to update these forward-looking statements at some point in the future, Upland specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing the views of Upland as of any date subsequent to the date of this press release.
Upland Software, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except per share data, unaudited)
Three Months Ended September 30,
Nine Months Ended September 30,
2025
2024
2025
2024
Revenue:
Subscription and support
$
47,725
$
63,771
$
158,374
$
196,353
Perpetual license
1,160
1,106
3,967
4,306
Total product revenue
48,885
64,877
162,341
200,659
Professional services
1,641
1,815
5,223
6,108
Total revenue
50,526
66,692
167,564
206,767
Cost of revenue:
Subscription and support
10,774
18,449
40,136
57,525
Professional services and other
903
1,256
3,024
3,703
Total cost of revenue
11,677
19,705
43,160
61,228
Gross profit
38,849
46,987
124,404
145,539
Operating expenses:
Sales and marketing
9,707
16,325
34,234
50,134
Research and development
7,872
11,432
29,195
36,072
General and administrative
8,787
11,051
30,627
38,163
Depreciation and amortization
6,357
11,490
21,216
34,266
Divestiture-related expenses
778
—
9,402
—
Impairment of goodwill and other intangibles
—
—
2,469
87,227
Total operating expenses
33,501
50,298
127,143
245,862
Income (loss) from operations
5,348
(3,311
)
(2,739
)
(100,323
)
Other income (expense):
Interest income (expense), net
(4,204
)
2,337
(10,783
)
(7,677
)
Loss on divestitures of businesses
(473
)
—
(24,364
)
—
Loss on debt extinguishment
(2,301
)
—
(2,301
)
—
Other income (expense), net
249
(229
)
(1,587
)
(109
)
Total other income (expense)
(6,729
)
2,108
(39,035
)
(7,786
)
Loss before benefit from (provision for) income taxes
(1,381
)
(1,203
)
(41,774
)
(108,109
)
Benefit from (provision for) income taxes
259
(530
)
1,775
(1,193
)
Net loss
$
(1,122
)
$
(1,733
)
$
(39,999
)
$
(109,302
)
Preferred stock dividends
(1,470
)
(1,406
)
(4,362
)
(4,171
)
Net loss attributable to common stockholders
$
(2,592
)
$
(3,139
)
$
(44,361
)
$
(113,473
)
Net loss per common share:
Net loss per common share, basic and diluted
$
(0.09
)
$
(0.12
)
$
(1.56
)
$
(4.07
)
Weighted-average common shares outstanding, basic and diluted
28,784,856
27,292,410
28,510,276
27,850,947
Upland Software, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
September 30,
December 31,
2025
2024
(unaudited)
ASSETS
Current assets:
Cash and cash equivalents
$
22,755
$
56,426
Restricted cash
626
626
Accounts receivable, net of allowance
18,937
38,647
Deferred commissions, current
5,713
8,361
Unbilled receivables
4,807
3,441
Income tax receivable, current
3,653
762
Prepaid expenses and other current assets
8,609
10,129
Total current assets
65,100
118,392
Tax credits receivable
659
951
Property and equipment, net
1,938
1,518
Operating lease right-of-use asset
1,893
1,364
Intangible assets, net
68,605
123,903
Goodwill
258,987
260,976
Deferred commissions, noncurrent
7,951
12,147
Interest rate derivatives
48
9,742
Other assets
3,925
529
Total assets
$
409,106
$
529,522
LIABILITIES, CONVERTIBLE PREFERRED STOCK AND STOCKHOLDERS' DEFICIT
Current liabilities:
Accounts payable
$
1,769
$
9,388
Accrued compensation
5,669
6,226
Accrued expenses and other current liabilities
4,005
6,876
Deferred revenue
66,881
93,706
Operating lease liabilities, current
829
1,000
Current maturities of notes payable
4,797
3,224
Total current liabilities
83,950
120,420
Notes payable, less current maturities
229,048
286,970
Deferred revenue, noncurrent
4,737
4,670
Operating lease liabilities, noncurrent
2,101
762
Noncurrent deferred tax liability, net
8,471
11,347
Other long-term liabilities
457
428
Total liabilities
328,764
424,597
Series A Convertible Preferred stock
127,592
123,230
Stockholders’ deficit:
Common stock
3
3
Additional paid-in capital
607,856
605,286
Accumulated other comprehensive loss
(13,506
)
(21,990
)
Accumulated deficit
(641,603
)
(601,604
)
Total stockholders’ deficit
(47,250
)
(18,305
)
Total liabilities, convertible preferred stock and stockholders’ deficit
$
409,106
$
529,522
Upland Software, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands, unaudited)
Three Months Ended September 30,
Nine Months Ended September 30,
2025
2024
2025
2024
Operating activities
Net loss
$
(1,122
)
$
(1,733
)
$
(39,999
)
$
(109,302
)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization
7,552
13,807
25,367
41,406
Deferred income taxes
75
(89
)
(3,457
)
(1,265
)
Amortization of deferred costs
1,750
3,076
6,403
9,152
Foreign currency re-measurement (gain) loss
(686
)
(65
)
669
(759
)
Non-cash interest, net and other income, net
(1,512
)
(7,492
)
(2,133
)
(9,268
)
Non-cash stock-based compensation expense
2,323
3,423
8,072
12,078
Non-cash loss on impairment of goodwill and other intangibles
—
—
2,469
87,227
Non-cash loss on retirement of fixed assets
8
—
60
18
Non-cash loss on divestitures of businesses
473
—
24,364
—
Non-cash loss on debt extinguishment
2,301
—
2,301
—
Changes in operating assets and liabilities:
Accounts receivable
731
(1,269
)
11,989
7,093
Prepaid expenses and other current assets
(2,401
)
898
(3,128
)
(2,705
)
Other assets
3,734
(2,252
)
546
(7,159
)
Accounts payable
(1,092
)
1,254
(6,086
)
641
Accrued expenses and other liabilities
(639
)
(2,102
)
433
(1,396
)
Deferred revenue
(4,607
)
(3,149
)
(9,388
)
(10,863
)
Net cash provided by operating activities
6,888
4,307
18,482
14,898
Investing activities
Purchase of property and equipment
(207
)
(105
)
(1,265
)
(562
)
Collections on note receivable
167
—
167
—
Proceeds from the divestitures of businesses, net of cash transferred
—
—
9,063
—
Net cash provided by (used in) investing activities
(40
)
(105
)
7,965
(562
)
Financing activities
Proceeds from notes payable, net of debt discount
234,600
—
234,600
—
Payments on notes payable
(258,075
)
(178,350
)
(293,650
)
(181,050
)
Payments of debt issuance costs
(1,392
)
—
(1,399
)
(77
)
Stock repurchases and retirement
(137
)
—
(137
)
(10,958
)
Taxes paid related to net share settlement of equity awards
(323
)
(190
)
(1,003
)
(753
)
Net cash used in financing activities
(25,327
)
(178,540
)
(61,589
)
(192,838
)
Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash
223
1,702
1,471
1,682
Change in cash, cash equivalents and restricted cash
(18,256
)
(172,636
)
(33,671
)
(176,820
)
Cash, cash equivalents and restricted cash, beginning of period
41,637
232,375
57,052
236,559
Cash, cash equivalents and restricted cash, end of period
$
23,381
$
59,739
$
23,381
$
59,739
Supplemental disclosures of cash flow information:
Cash paid for interest, net of interest rate swaps
$
6,153
$
6,844
$
14,201
$
24,409
Cash paid for taxes, net of refunds
$
974
$
(1,360
)
$
6,122
$
1,802
Non-cash investing and financing activities:
Note receivable from divestiture of businesses, net of discount
$
4,881
$
—
$
4,881
$
—
Upland Software, Inc.
Reconciliation of Adjusted EBITDA
(in thousands, unaudited)
Three Months Ended September 30,
Nine Months Ended September 30,
2025
2024
2025
2024
Reconciliation of Net Loss to Adjusted EBITDA:
Net loss
$
(1,122
)
$
(1,733
)
$
(39,999
)
$
(109,302
)
Add:
Depreciation and amortization expense
7,552
13,807
25,367
41,406
Interest expense (income), net
4,204
(2,337
)
10,783
7,677
Other expense (income), net
(249
)
229
1,587
109
Loss on debt extinguishment
2,301
—
2,301
—
Provision for (benefit from) income taxes
(259
)
530
(1,775
)
1,193
Stock-based compensation expense
2,323
3,423
8,072
12,078
Divestiture-related expenses
778
—
9,402
—
Non-recurring litigation costs
4
24
34
152
Purchase accounting deferred revenue discount
27
57
93
198
Loss on divestitures of businesses
473
—
24,364
—
Impairment of goodwill and other intangibles
—
—
2,469
87,227
Adjusted EBITDA
$
16,032
$
14,000
$
42,698
$
40,738
Upland Software, Inc.
Reconciliation of Non-GAAP Net Loss and Non-GAAP EPS
(in thousands, except share and per share data, unaudited)
Three Months Ended September 30,
Nine Months Ended September 30,
2025
2024
2025
2024
Reconciliation of Net Loss to non-GAAP Net Income:
Net loss
$
(1,122
)
$
(1,733
)
$
(39,999
)
$
(109,302
)
Add:
Stock-based compensation expense
2,323
3,423
8,072
12,078
Amortization of purchased intangibles
7,335
13,475
24,627
40,497
Amortization of debt discount
401
578
1,487
1,744
Divestiture-related expenses
778
—
9,402
—
Loss on debt extinguishment
2,301
—
2,301
—
Nonrecurring litigation expense
4
24
34
152
Purchase accounting deferred revenue discount
27
57
93
198
Loss on divestitures of businesses
473
—
24,364
—
Impairment of goodwill and other intangibles
—
—
2,469
87,227
Tax effect of adjustments above
(1,690
)
(1,187
)
(8,230
)
(4,414
)
Non-GAAP net income
$
10,830
$
14,637
$
24,620
$
28,180
Weighted average common shares outstanding, basic
28,784,856
27,292,410
28,510,276
27,850,947
Weighted average common shares outstanding, diluted
36,487,394
34,812,257
36,159,608
35,029,418
Non-GAAP earnings per share, basic
$
0.38
$
0.54
$
0.86
$
1.01
Non-GAAP earnings per share, diluted
$
0.30
$
0.42
$
0.68
$
0.80
Upland Software, Inc.
Reconciliation of Operating Cash Flow to Free Cash Flow
(in thousands, unaudited)
Three Months Ended September 30,
Nine Months Ended September 30,
2025
2024
2025
2024
Reconciliation of operating cash flow to Free Cash Flow:
Net cash provided by operating activities
$
6,888
$
4,307
$
18,482
$
14,898
Less: Purchase of property and equipment
(207
)
(105
)
(1,265
)
(562
)
Free Cash Flow
$
6,681
$
4,202
$
17,217
$
14,336
Upland Software, Inc.
Supplemental Financial Information
(in thousands, unaudited)
Three Months Ended September 30,
Nine Months Ended September 30,
2025
2024
2025
2024
Stock-based compensation:
Cost of revenue
$
69
$
199
$
333
$
584
Research and development
89
470
697
1,714
Sales and marketing
80
398
384
1,156
General and administrative
2,085
2,356
6,658
8,624
Total
$
2,323
$
3,423
$
8,072
$
12,078
Three Months Ended September 30,
Nine Months Ended September 30,
2025
2024
2025
2024
Depreciation:
Operating expense
$
217
$
332
$
740
$
909
Total
$
217
$
332
$
740
$
909
Amortization:
Cost of revenue
$
1,195
$
2,317
$
4,151
$
7,140
Operating expense
6,140
11,158
20,476
33,357
Total
$
7,335
$
13,475
$
24,627
$
40,497