CarMax Launches First-of-Its-Kind Car Shopping and Selling Experience in ChatGPT App Store
RICHMOND, VA, Feb. 27, 2026 (GLOBE NEWSWIRE) -- CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used cars, today announced a first-of-its-kind milestone by becoming the first U.S. auto retailer with an app in the ChatGPT app store that supports car shopping. The new online experience allows consumers to search for vehicles, explore listings, and get vehicle value information within ChatGPT, creating a new way for customers to begin their car buying and selling journeys.
Key Takeaways:
What is the New CarMax ChatGPT App Experience?
CarMax is the first U.S. car retailer to make both the car buying and selling experience available within ChatGPT’s app store. The new CarMax integration helps customers navigate their car shopping journey by combining the conversational, generative nature of the AI platform with CarMax’s extensive inventory and vehicle information. Additionally, car sellers can leverage the app to get access to a fast and easy offer on their car.
Making Car Shopping and Selling Easier with AI
This launch builds on CarMax’s continued work to make car buying and selling clearer and easier for everyone through innovative technology. CarMax has been leveraging AI technology for years and has its own 24/7 virtual assistant Skye embedded in its website that manages tens of thousands of customer conversations each week and is trained to guide shoppers by helping them compare features, locate financing information, and find vehicles that match their needs. Whether customers begin their journey on CarMax.com or through AI-powered search tools, CarMax continues to support them at every step by simplifying the shopping and selling experience.
“Used car shopping online can often feel overwhelming,” explains Diane Cafritz, CarMax Chief Innovation & People Officer. “By bringing CarMax’s nationwide inventory and shopping tools into ChatGPT, we’re giving customers a simple, reliable way to explore their options within a platform they are already using. This integration is another step in making the car-shopping experience more seamless than ever before.”
This integrated approach reflects CarMax’s commitment to making the entire car shopping journey easier and more approachable – whether customers are just starting their search, comparing options, or preparing to sell. As a brand, CarMax is evaluating user engagement to inform expansions into this new ecosystem as OpenAI continues to make apps more readily available to users.
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